"Post cataract operation"

About: Bristol Eye Hospital

I had a cataract operation at the end of April 2014. Since the operation my eye has been glued up every morning despite using antibiotic eyedrops for four weeks and then more given to me by my doctor plus cleaning it with cooled boiled water. I phoned the number given on the leaflet several times to be told to buy viscotears and apply them to my eye which didn't work and told that the eye would be ok. after phoning last time for the fourth or fifth time I was given an appointment for a follow up exam. At the exam I was told it was blepharitis causing my eye to be glued up, there is also strange reaction to peripheral light like it flashes. What concerns me are the facts. Fact one, I had a cataract operation 6 years ago on the other eye with nothing like this at all, so I know it's not normal. Fact two, my eye has only been glued up and strange reaction to light after the operation which can only mean that the operation was responsible. Fact three, I don't think Bristol eye hospital cares what the reason is for my eye being glued up every morning and intend to do nothing more than the one exam and eyedrops to lubricate my eye which took me five days to get. Fact four, if this review is authorised, I will be surprised but for anyone thinking of using Bristol eye hospital, I would think seriously before going ahead. The day of the operation something went wrong with one patient and they were rushing to clear the backlog, I arrived at 7.00 am and my operation was five and half later and 12.20 pm. The first operation I had six year previously to the other eye was a completely different method by a much more patient and meticulous surgeon. Beware!

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Responses

Response from Bristol Eye Hospital

Thank you for taking the time to comment on your experience at the Bristol Eye Hospital. We are sorry to hear that you had a five-hour wait on the day of your surgery - there are sometimes situations/emergencies that arise with patients on the day that we need to deal with promptly, and it sounds as if this was the case when you were with us. We are concerned that you feel that the follow-up advice and appointment we have provided has not been sufficient, and would very much like the opportunity to address this. Please can you contact our Patient Support and Complaints Team (0117 342 3604 / pals@uhbristol.nhs.uk) so that we can arrange a further consultation for you. Thank you again for your feedback and we hope to hear from you soon.

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