"Awful!"

About: Darlington Memorial Hospital

Took my 6month old daughter to A&E as she had a very bad cough and would refuse any liquids, I sat for 4 hours in A&E waiting for a doctor as I sat in the waiting room another lady showed up with her baby with exact same symptoms as my daughter and was seen within 15 minutes. After waiting 4 hours we were sent to Ward 21 the staff were lovely and said yes its a very bad viral infection we will check her urine. After sitting another 4 hours we were told because she hasn't had a wee that we could go home and bring a sample in the morning before 10am and gave me a number for the direct line to ward 21 if things were not improving. 2 days later I call ward 21 saying the cough is worse she is very fussy refusing milk, water and not weeing enough so the nurse tells me 'What would you like me to do?' Erm... your job?!? Also she said 'If I can't see her then there is nothing I can do you will have to take her to your GP tomorrow and also try syringe some water into her mouth' This hospital is the worst!

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Accident and Emergency and Ward 21 Departments at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with the care your daughter received whilst attending our hospital. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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