"My 17yr old son having anaphylaxis shock"

About: Bristol Royal Infirmary Royal United Hospital Bath NHS Trust South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

This evening in June is a night I will never forget and was the hardest a mother had to experience. my son suddenly became unwell and his breathing suddenly changed to him gasping for breath. His heart was racing, his temperature was high and as a mother I felt helpless...so I called 999. The female operator was amazing, very calm and reassuring..meanwhile my son was getting worse!

After approx. 3mins an ambulance car was at our house...Craig the paramedic took over the care of my son. He knew straight away what the problem was and gave my son the best treatment available. I know Craig saved his life and for that I'm truly grateful and thankful. I would also thank the paramedics who helped Monday when he suffered another anaphylaxis shock just after arriving at work. My son is now waiting to see a specialist and hopefully we will get to know what caused this. Once again huge thank you to Craig and paramedic team who I believe saved me from losing my son.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Tlc

Thank you for taking the time to share your experience. I really hope you manage to get to the bottom of this soon! It must be very frightening for both of you!

It is always rewarding to hear that our staff are continuing to provide excellent care to our

patients, and their families, when they need us most.

I would like to pass your kind comments onto the 999 call handlers and ambulance crews who came to your sons aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the dates and addresses that the ambulances attended? This will allow me to find the incidents on our system and ensure that they recieve a copy of this feedback.

Thank you again for providing feedback on our service.

Kind regards

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Tlc

Craig has read your story, and has asked that I pass this message on to you.....

Dear Tlc

Thank you so much for sharing your experience. I must admit I did feel a little emotional while reading it.

It is unfortunate that your son experienced an anaphylactic reaction but I am so pleased to have played a part in the treatment to stabilize and promote his recovery. With this type of time critical situation speed is of the essence, these are the situations we train so hard for, ready to assist in the patient’s time of need.

It was upsetting to hear of his second reaction on the following Monday and I wish him all the best in the next steps of treatment and prevention.

As a parent I understand how you must have felt that evening but you were amazing and continued to support your son. I hope we never need to meet again on a professional bases but rest assured if you need us we are only a phone call away.

Kind regards

Craig Andrews

Paramedic Practitioner

South Western Ambulance Service NHS Foundation Trust

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Response from Bristol Royal Infirmary

Thank you very much for your feedback. We think this mainly relates to the care provided by the South West Ambulance Service, and so we have forwarded it on to our colleagues there - who will no doubt be delighted to receive it.

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