"Some of the staff were friendly ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
What I liked
Some of the staff were friendly and helpful.
What could be improved
Checking that patients who are elderly and ill are washed. Just asking whether any help is needed - in a general way - is likely to be answered in the negative. My husband was left in his faeces and I had to wash him. When I drew attention to this I was told that nurses like to respect the individual's independence and dignity. My husband was discharged after an assessment that pronounced him fit. The bladder problems persisted after he got home and we had to contact Adult Care Services. When I telephoned my GP he asked what had been the problem with the bladder. I had to say that I did not know as we had never been told by any one of the diagnosis or prognosis. Some of the nursing staff were very good but others were rough and unsympathetic - 'What are you making all that fuss about?' was one comment made to my husband. Patients will be difficult and grumpy at times - this can be the nature of illness - surely nurses should understand that. Respect, vigilance and communication could all be improved.
A general feeling that patients are being 'got rid of' as quickly as possible and that no one is really interested in why they are in hospital or that there is any wish to make sure they are better. I suspect this is particularly true of elderly patients.