"Good hospital, poor parking"

I've had reason to visit Sammy Johnson a number of times and have always been served well. However on my last visit I couldn't pay for the parking as there was a chap servicing the machine. I tried calling the automated service to pay by card but it wouldn't allow me to. I was in a different car to the one registered on there system and to change the car i needed to input the last 4 digits of my card, trouble is I changed banks a while ago so no longer have the same card. As I couldn't input the correct digits the automated service hung up on me, I tried 3 times to no avail. I explained this to a lady from the hospital who was with the chap servicing the machine. She told me to give my registration to the lady on reception, and when she had finished outside she would collect the registration and put me on 'the exception list.' I presume she forgot to do this as I have received a parking charge. I have lodged an appeal with Parkingeye explaining the above but they sent a letter basically saying I didn't buy a ticket so I will be charged. I've now lodged an appeal with POPLA.

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Response from Samuel Johnson Community Hospital

Dear Mr Massey Thank you very much for your positive comment about your patient experience at Samuel Johnson Community Hospital. I am sorry to learn you have received a parking charge notice as a result of your visit to Samuel Johnson Community Hospital. In the meantime your feedback with be shared with our Head of Facilities. If you need any assistance or wish to discuss this matter further, then please contact the Patient Advice and Liaison Service (PALS) Team on 01283 593110. PALS staff are available to help between 09:00 and 16:30 hrs Monday to Friday Regards PALS team