"maxillo facial department"

I am very unhappy with the level of service received! I was referred to the maxillofacial department by the Birmingham dental hospital in the hope of getting a diagnosis on the lump/swelling on my face. I was sent to A and E by the dental hospital as the swelling on my face had become so severe. I was told to come back on a maxfax clinic day so I could see a consultant and registrar as they were unable to diagnose me. I was under the impression I would be throughly examined by a consultant/registrar. This was not the case. A registrar walked in had a quick examination said what they thought it was, didn't take time to sit down and discuss in details the problems I was having. A consultant then over ruled the diagnosis and said they thought it was something else and sent me home with more tablets which were causing my condition to become worse. At no point did the registrar or consultant sit down with me in the room to discuss or take time to listen to what I had to say. I didn't have any tests to clinically diagnose me with what they said I had. They just suspected it was the disease they thought it was. I am very disappointed with this hospital and feel very let down. I felt I was invisible and no one wanted to listen to a word I had to say. I was diagnosed with something without a single test! Very very Poor service.... shocking!