"Visit with 73 yr old family member"

About: St James's University Hospital

I was & still am shocked at our experience in a& e! It was the most dowdy scruffy shabby depressing place I've ever had to attend. I came out shocked & horrified at the state of our national health service. First of all we went in chancellor ward ( as advised ) only to find not a single person available. Any body could go in there not a single staff around. So dangerous. Finally found a shabby little entrance next door & went in that is LEEDS' a& e!!!! First sight greeted by person on drip & smoking outside entrance. How is this allowed? The seating in waiting area is so small was packed people on floors & this was a Sunday evening. The whole lay out is so badly thought out. Needs to be much bigger, brighter & more security to keep the place clean & tell people to take their feet of chairs etc. It was 4 hrs before we were seen, the medical staff were excellent & very thorough, but the management need to take a serious look at the cleanliness, layout & general appearance of the place. It's totally unsuitable . We left @ 12.15 am & it was very lonely & dark, better lighting & security is a must . Also take action with the publics hygiene & don't allow pizzas, smoking ( in the door way ) & other unsuitable actions. It was a joke. What good is hand sanitizer when people are not made to use it & then do unhygienic things as listed!

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Response from St James's University Hospital

Dear Anonymous We are sorry that you had such a negative experience of the A&E department at St James’s Hospital. We have forwarded your comments to the Matron for A&E to look into the issues you have raised. If you would like to discuss the issues in more detail you can contact the Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk Thank you for taking the time to post your comments, such feedback is very valuable to us. Scott Senior Nurse - Patient Experience

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