"NothingThere is a new way of doing ..."

About: Crook Log Surgery

(as the patient),

What I liked Nothing What could be improved? There is a new way of doing appointments, you have to arrange a triage slot for the doctor to ring you before you can even get an appointment. On Monday I was given a triage appointment and a time slot of Tuesday 10:00 a.m, as near as possible. I didn't know that 'as near as possible' actually meant any time that day, as I was at work and, being unwilling to discuss my health in an open office, arranged a private room between 9:45 and 10:45. No phone call was received at that time, causing me stress and anxiety while waiting for the phone to ring. doctors need to heed their patients' needs more.

Story from NHS Choices

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