"Great service and experience at Eye Casualty"
About: University Hospital (Coventry) University Hospital (Coventry) Coventry CV2 2DX
Posted by Jade
Attended eye casualty first thing on a Monday morning not knowing what to expect. Had been referred by my opticians. Efficient reception staff booked me in very quickly and was seen by triage nurse within 15 mins of waiting. Was then booked an appointment to be seen by the Ophthalmologist within the next 30 mins and told to wait, but was called in only 10mins. Care completed within 1 hour, all very efficient and all in all a very good patient experience. I would highly recommend this service. Only small point was the Ophthalmologist didn't explain the treatment they were going to use that well to me before completing, and as i was a little nervous it would have been nice to have it explained before hand. However the Ophthalmologist was very pleasant and professional. Would suggest a way of patients being able to give feedback on their experience on site in the clinic or waiting room area.