"My Colonoscopy delay and lost results"

About: Grantham & District Hospital / Gastroenterology

(as the patient),

Firstly, the CT scanner kept failing. I spent 2 hours whilst people tried to reboot it and contacted Philips

Secondly, after 3 weeks no-one (including my GP) can find my results. Well, it's only potential bowel cancer, so it's not like it's important or anything! They lost my daughters results in a few months ago.

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear Istvan

Thank you for feedback. We need to urgently investigate the issues you have rasied. Can you please contact me directly on 07799 868206 so I can obtain further details from you and undertake an urgent investigation.

Regards

Sharon

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Response from United Lincolnshire Hospitals NHS Trust

Dear Istvan

We do offer our sincere apologies and believe that the unacceptable actions, or lack of action, resulted from a sequence of difficulties associated with machine breakdowns and it seems likely that unsuccessful attempts to resolve the problems, and the stress associated with the technical issues, at the time resulted in poor communications internally. The outcome was a failure to communicate adequately with you.

Steven Brown

Radiology Services Manager

Grantham & District Hospital