"The lady who answered was very considerate and helpful"

About: Harmoni / NHS 111

(as a service user),

I had inadvertently taken a capsule that I should have put in my inhaler so I phoned 111 as I didn’t know what to do.

The lady who answered was very considerate and helpful. She went through everything with me and explained it all so that I was reassured. She was very kind.

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