"Confusion over phone line queue "

About: Devon Access and Referral Team (DART)

(as a service user),

I phoned the Devon Access and Referral Team at 9: 25 this morning when I was told I was no 4 in the queue. It’s now 9: 50 and I’m now number 5 in the queue – how does that work?

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Responses

Response from Project Support Manager - Devon Referral Support Services, Devon Access & Referral Team (DART)

Dear ‘Keep693’,

Thank you so much for bringing this to our attention, there is obviously a bug in the system somewhere. I have passed this message on to our telecoms manager to investigate as soon as possible.

I hope that you have since been able to get through and speak to one of our advisers? If you are still having trouble getting through, please try calling our helpdesk on 01626 883888.

Thanks again for letting us know about this problem.

Kind regards,

Susan Pearce

Response from Project Support Manager - Devon Referral Support Services, Devon Access & Referral Team (DART)

Dear ‘Keep693’,

Our telecoms manager has investigated and has come up with a possible explanation. Please can you let us know which number you rang so that we can confirm? Thank you so much.

Best wishes,

Susan