"The crews themselves could not be faulted, they were fantastic"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Gain224 (as ),
Two weeks ago I had a severe head injury sustained whilst knocking fence posts into the ground.
My partner called 999 and, because we live on a smallholding, gave the operator precise details about how to reach us easily on the particular bit of the estate. This information was not passed to the paramedics so they actually went to the house. My partner had to leave me to run up to the house to direct the paramedics to where I was. The communication between the operator and the paramedics was not good.
Although the operator stayed on the line we were not actually told that an ambulance had been sent. Then, an air ambulance also landed, there was a discussion between both crews whether I would be taken to hospital by air or by road – I was taken by air.
The crews themselves could not be faulted, they were fantastic. It was the poor communication between the operator and the crews that let it down.