"Paramedics were both so kind and so happy to help"

About: Harmoni / NHS 111 South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

I’ve had to call the 111 service twice recently, on both occasions I need to have an ambulance sent round to see to my husband. In both times it was the same ambulance crew who attended!

My husband was very poorly and in a right mess. Mark and Helen, the ambulance people, got him sorted out and ready to take him to hospital – they were both so kind and so happy to help and make my husband comfortable.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Fountain860

Thank you for taking the time to share your experience. I hope your husband is feeling much better.

It is always rewarding to hear that our staff are continuing to provide excellent care to our

patients when they need us most.

I would like to pass your kind comments onto the Mark and Helen who came to your husbands aid. Would you be able to contact me at laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the dates and address that the ambulance attended? This will allow me to pass your kind comments on to the staff.

Thank you again for providing feedback on our service.

Kind regards


  • {{helpful}} of {{total()}} people think this response is helpful