"I’d like to thank the man who looked after me"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I had to activate my alarm to get help as I was in severe pain. The people who operate the alarm system must have called for an ambulance as paramedics arrived to see how I was.

Three years ago I had gout in my spine and this flares up leaving me in terrible pain. I’d like to thank the man who looked after me – he provided excellent care.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Yellow23

Thank you for taking the time to share your experience. I hope you are feeling better.

It is always rewarding to hear that our staff are continuing to provide excellent care to our

patients when they need us most.

I would like to pass your kind comments onto the member of staff who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and location that the ambulance attended?

Thank you again for providing feedback on our service.

Kind regards


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