"Horrendous treatment from staff members."

My friend is currently in the psychiatric ward. During handover, she began to have a panic attack. She was not violent nor was she abusive, instead she tried to knock on the door to get help from a nurse. No one answered so I had to ring the ward myself to arrange for someone to see her. Instead of the staff offering her assistance (E.g. Doing their job) they berated her for knocking on the door and bothering members of staff. Little did they know I was still on the phone to my friend and could hear them shouting at her and telling her off, as if she had done something wrong by asking for help. This is absolutely despicable behaviour from members of staff who are meant to be helping people at their most vulnerable. The reason these patients are in hospital is because they need help and care - they do not need to be made to feel like they are a burden and a nuisance. The staff members should feel ashamed of themselves. It shows just how shambolic the treatment of mental health care is in England. Nobody cares about patients with mental health problems, not even the nurses and doctors who are supposed to care for them and help them get better. Disgraceful and I strongly urge others who are seeking help to see if there any other options besides this one.