"Excellent care the first week then shocking"

About: University Hospital Aintree

I stayed in intensive care for a week the nurses where absolutely amazing and reassured me that everything was okay. I was transferred to a ward but not long after was back in intensive care. I've never met 2 nurses to be so rude. They where on the night shift. I automatically felt unwelcome. They made me cry for the duration of the night until around 3am where they just said nasty things I have never experienced anythink like this. I was diagnosed with epilepsy 5 years ago and on treatment the neuro team where great and also the staff at ward 21, that night the nurse told me I didn't have epilepsy I fell out of bed due to co raise not being up. Although the nurse insisted it was. I was also called a liar. I have given 5 star ratings for the rest of the staff on the unit but no one should have to go through what I went through I will be taking this further!

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Responses

Response from University Hospital Aintree

Thank you for your comments, which we've shared with the teams you mentioned. We're happy to hear about the positive aspects of your time in our hospital, however we note that some aspects of your time with us were not good. We're very sorry to hear this, and if you wish to take this further our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL

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