"After surgery care lacking"

About: NHS 24 Raigmore Hospital / General Surgery

(as the patient),

After Surgery care I found lacking as I was a day case patient, in great discomfort & pain after supra umbilical hernia surgery. I felt I was hurried to leave as last patient on the day case ward however being the first operated on that day. I could hardly move due to pain in my abdomen & was told that I had to eat & go to the toilet before I could leave "Which I had to as there were no available beds at the hospital". I did tell the member of staff after going to the toilet I had to push to urinate & only a small amount. Still in great discomfort I was discharged.

The next day at home I became increasingly uncomfortable until I could hardly move & called NHS24 during the night. Resulting in the doctor coming out & fitting me with a catheter. I was readmitted to hospital the following morning for exploratory surgery and admitted to ward with an impacted colon due to shock of the initial surgery which resulted in a weeks stay in wards 4a & c before I could finally be discharged. (The care I received from the nursing staff on these wards was exemplary)

On discharge I expected from what I was told by my consultant to be readmitted to have an exploratory endoscopy in 3 weeks time & a follow up post operative appointment in 4 weeks. I have not been given appointments for either of these after 5 weeks post op & am still in discomfort taking regular anti-spasmodic drugs & painkillers.

I am a self employed individual & have had to return to work for financial reasons. Had I been an employee I would still be on sick leave. I have found the consequences of this operation to have been very disabling and find that my initial care & post discharge care have been very lacking.

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Response from Linda Kirkland, Interim Director of Operations, Raigmore Hospital, NHS Highland

Dear Mh1

Thank you for providing this feedback. This does not sound good.

I would like to look into this in a bit more detail and get this sorted for you. If you are happy for me to do this, can you e mail me your details to


I look forward to hearing from you

Kind regards


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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear mh1

Thank you for your posting via Patient Opinion. I read your feedback with interest and note your comments in relation to your care following surgery and the time taken to receive follow up appointments. I note that the interim Director of Operations at Raigmore Hospital has responded to you and offered to take forward your comments.

From your feedback, you have referenced a call to NHS 24 which resulted in a local Out of Hours GP attending to insert a catheter. I do appreciate that this would have been a worrying time for you and I sincerely hope that your experience of the NHS 24 service was positive.

If you care to provide us with any specific feedback, I would be pleased to hear from you further. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

I do wish you well and hope that your health continues to improve.

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

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Update posted by mh1 (the patient)

Dear Shona,

Thank you for your prompt response to my "Patient Opinion". your staff that evening and the following morning when they called and readmitted me to hospital could not have been more caring and understanding of my pain & discomfort. A credit to you.

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