"Follow up Process appalling"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Tony Holland
I was taken in to A&E on the 01st May 2014 and from the point of Ambulance and Nurses in A&E thy were without fault, always helpful and friendly. When it came to doctors you had a mixed bag of 1 or 2 very good but the vast majority just talked at you and not with you. This was found out later after my discharge when I was given a copy of my discharge notes and to put it blunt at least they got my name correct the rest was hit and miss to be factual. Not one doctor explained what I had and prognosis on how it would affect me. I had a CT Scan that showed that I had at some point had a stroke... and that I would need an MRI scan to look closer. Having gone home to recover I received my appointment letter on 13th May to go back to see the consultant only problem the appointment was for the 12th May and me not having a time machine decided to book another appointment. I saw the consultant in AMU ward on 19th May only to find he could not get his computer to work and asked why I had not had my MRI Scan so basically I informed him I had not received on... at which he said you should have had it by now.... It is now several weeks later and still no appointment or communication from doctors... So I had to chase the lady in MRI appointments office only t be told on 2 occasions that the MRI was not being done and had been sent back to the A&E consultant to see if he still wanted it done. It is now nearly July and not 1 doctor has had the courtesy to up date the patient at any point I have left 2 messages with their department and till no response. This is an appalling process that anyone who has been told at the beginning they have had a stroke has to go through. If I am ok and do not require an MRI or follow up appointment then that's great news but at least has the professionalism and courtesy to inform the patient. It seems that they are just to busy to actually care about what the have done or said ,