"A Good Alround Experience"

I was taken by ambulance to A&E in the early hours of Saturday morning. Upon Arrival in A&E I was taken care of with great dignity & Care from the Nurses & the Doctor I saw there. I was kept informed all the way through the process. I was informed that the surgical team wanted to see me on the ward and before long I was taken from A&E to the ward. I went straight onto A6 and was given a bed immediately. My time on this ward was on a whole a good experience. The nurses and staff were always busy but they made sure that I kept on top of my pain. They did all the investigations they needed to and found out I had Gallstones, so I cannot fault them there. The attitudes of the staff on the ward changed upon them knowing that I was being sent home. I woke up at 6:30am for my observations to be taken and the nurse asked if I was in pain. I said yes and was offered my usual pain relief. I was then not offered any on any later rounds by the nurses, even though on previous days if I was still in paid they would offer me something to top the pain relief. I had to ring the bell 3 times to ask for pain relief and then I was told they couldn't give me anything as my card had gone down to pharmacy. I informed them I could not wait any longer and they sent someone down for the card, so I could get pain relief. I took this immediately but it only took the top of the pain away. I then was approached by my nurse saying that they had lost my medication and started searching my bags and everything. By this time all I wanted to do was get home. It took them until around 5:30pm to bring my medication and go through everything with me on my discharge. I was so relieved to finally get home The final day in there spoilt the whole experience in there for me,