"After surgery drinks and Confidentiality on WARD..."

About: Castle Hill Hospital

I have on two separate occasions had reasons to stay on Ward 16, the first stay in 2012 I couldn't fault, the staff were very helpful and couldn't do enough for you, unfortunately on this second occasion I was very disappointed with the stay. When I had returned to my bed after surgery I was settled in but then just left to my own devices. I had been left a jug of water which I couldn't reach and had to wait for a passing nurse and ask her to pass it over to me, luckily I am able to ask for help but if I was an elderly etc patient this would have been a problem. When it was time for me to leave at 8pm that night they had not even filled in my discharge papers and am having to wait for them to be sent by post. My biggest concern is confidentiality. During Staff-Handover the patients names, medical conditions, treatments etc were discussed at the doorway of each patient and not in the patients closed room, I could actually hear what was been said about other patients that were nearby. Also I think more nurse-patient contact would be a good idea, the only time I saw my nurse who was assigned to "care" for me was when she admitted me so I was basically put in a room until my Consultant, Anaesthetist and and Theatre staff came to see me to explain what was going to happen.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff ON Ward 16 concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} of {{total()}} people think this response is helpful