"outpatients and Hurstwood park"

About: Princess Royal Hospital (Haywards Heath)

I have attended this hospital many times for outpatients and the HWP MRI facilities. Outpatients: The parking has improved. Outpatients is pretty much what you'd expect. Staff are immune to patient experience so treat people with a fairly dull, mundane way. The appointments themseves are OK. Run for efficiency, rather than patients, so you can wait undressed in a room whilst your consultant goes off and does something else. When reeiving "bad" news, you can guess as you get put in a special area. The MacMillan team were not personally great for me. MRI @ HWP: involved 1.5 hours wait, got called,, told about the wait, went back and waited - TIAs given free access so appointment patients have to wait - which I did. Again, once you access the treatment, it was good, peope/staff were lovely, which as always, most important thing. Take Home msg: People are good, everything else pretty much what you'd expect from an over- loaded hospital. Long waits, average care. Nothing actually bad about the place.

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Responses

Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

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