"Agony in A&E"

About: Queen Elizabeth The Queen Mother Hospital

I was taken to A&E as I was in so much pain. The receptionist was great and made sure I was seen in 10 minutes. However, the nurse I saw was rude and dismissive. I have never been in so much pain and I have a high pain threshold. I tried to tell the nurse this, but she walked away before I finished speaking! I requested pain relief and was given ibruprofen even though I had asthma. I said I couldn't take it as it would aggravate my asthma and I was given a look that could knock you over!! I wasn't offered any further pain relief for 2 hours even though I was clearly in a lot of pain and very distressed. Which is very unlike me. This was truly the worst experience of hospital care I have ever personally witnessed. I have never been more scared in all my life. I'm 58, and am now petrified of being admitted as an emergency to QEQM in the future.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing feedback, I am sorry that you were distressed about the apparent lack of pain control during your recent visit to A&E. I have asked out Nurse Consultant for pain management to undertake further training and development with our A&E staff to ensure everyone is aware and up to date.

Please do email me on Julie.pearce1@nhs.net, I would like to link you with the Matron responsible for the service to talk through your experience.

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