"Wrist injury"

Attended Minor Injuries Unit following a fall that resulted in injury to my wrist. The Staff were extremely kind and considerate in Reception, Examination, X ray and Treatment areas. I needed to return the following day when different staff were in attendance and their attention was just as good as on the previous day. On returning home I received a telephone call from the Hospital asking whether I had returned home safely and did I require anything. When staff are so dedicated to their work their efforts should be appreciated and praised. Many thanks Peter

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Responses

Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust

Dear Mr Dawson

Many thanks for your feedback on your experience of our Minor Injuries Unit, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team. We are very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a good visit for you we would really value this so that we can try to make it like this for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

Many thanks once again and hope you are recovering well

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Response from Accrington Victoria Hospital

Many thanks for your feedback on your experience of our Minor Injuries service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk Thank you again for commenting and hope you are recovering well

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