"Sent Home by Consultant with no Treatment"

About: Arrowe Park Hospital

A crucial test by a GP was missing from their database therefore the Dr would not treat me, sent me home unwell, with sore throat, and kidney pain. Appalling lack of care & Treatment by a Dr who would not listen and who did not care.

Story from NHS Choices

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. If you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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