"My experience in Wishaw General"

About: Wishaw General Hospital

(as the patient),

Having worked as a Staff Nurse for the NHS for the past 10 years, mainly in Lanarkshire and Glasgow, I pride myself in trying to deliver high standards of care to patients at all times and as a result it infuriates me to read so many bad stories in the press about poor nursing care, because I know for the few "bad stories" there are many, many positive which go unrecognised!

Due to my own ill-health over recent years, I have spent a lot of time in hospital, mainly Wishaw General and often for several weeks at a time. I only wish that I had known about this site back then, because I would have been sure to leave the well earned praise and thanks for the many staff in each individual ward that very kindly treated me.

Unfortunately, I was hospitalised again and was admitted to Ward 6 at Wishaw. On admission to the ward I was very politely greeted by nursing staff and settled in to the ward, but that seemed to be one of the very few times I actually seen them. I am obviously familiar with current nursing documentation, and it puzzles me to understand how someone can accurately complete an ICP, (for example ticking boxes to say I’m pain free and tolerating adequate amounts of diet and fluids etc) without even speaking to the patient?

Several other issues also arose – the blood stained curtains around my bedside, the bedside table which had not been cleaned between the previous patient leaving and me arriving (it was either dried vomit, or porridge – but I am still crossing my fingers it was the latter!). The bedside locker which had supposedly been cleaned for me to put my belongings in, actually had the previous patients’ insulin needles in it, as well as soiled underwear.

I am by no means trying to criticise the nursing staff on the ward because on the very few occasions I did speak to them, they were very courteous and acted promptly when my condition deteriorated rapidly. I honestly cannot praise NHS Lanarkshire enough, in particular Wishaw General for the care and treatment the many nurses and doctors have offered to me over the last few years, so it really saddens me to highlight these issues.

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Responses

Response from Gillian Corbett, Chief of Nursing Services, Wishaw General Hospital, NHS Lanarkshire

picture of Gillian Corbett

Dear rosarosa,

I am pleased that you have taken the time to hightlight these issues and would be delighted if you could contact me to discuss these further, my contact number is 01698 366002.

Kind Regards,

Gillian

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Response from Gillian Corbett, Chief of Nursing Services, Wishaw General Hospital, NHS Lanarkshire

picture of Gillian Corbett

Dear rosarosa,

I know you haven't been in touch, however I was disappointed to hear of your experience on Ward 6 and I'm sorry you didn't receive the level of care that you had received on previous admissions. I have shared your feedback with the Senior Charge Nurse in Ward 6, who has highlighted with nursing staff the issues you raise regarding, contact, documentation and regular rounding. This will be monitored as part of our standards set out under our Senior Charge Nurse safety rounding. She has also shared your comments regarding the cleanliness of the bed-space with nursing and domestic staff. This will feature on the ward staff safety briefing to ensure all staff learn from your experience and this will be monitored by the Senior Nurse.

Your feedback is really important so please get in touch if you would like to discuss your experience further.

Kind Regards

Gilllian

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