"Well cared for at East Surrey A and E"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I received excellent care when I was admitted to A and E with concussion and whiplash following a fall from my horse.

All the staff especially the doctor and nurses treated me with care and compassion. I was made to feel like a person and not just a patient.

I was kept informed the whole time and I was there for approx three hours so I felt they took their time with me and didn't rush me through even though they were busy. I was required to have a CT scan and this was explained and I was very well cared for by the doctor administering this.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Webby

Thank you for taking the time to post such a good story of your recent time in A&E and x-ray at East Surrey Hospital. I'm sure a fall from a horse can be a very stressful experience and it's really good to read that you felt so well looked after by the team in A&E

I will ensure your message is passed on to them.

Kind regards

Ian

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