"Kind,caring,highly efficient service...just what..."

About: Russells Hall Hospital

My husband and I are extremely grateful for the amazing service we received whilst I was an outpatient at the Early Pregnancy Unit and an in-patient on B5 at Russells Hall. I was admitted on a Friday after being supported by the caring staff in EPAC as an outpatient, I had emergency surgery on the day I was admitted and was discharged home safely, back with my husband the morning after. This surgery was very upseting for us and home is where I needed to be following my treatment. I was seen by the Anaesthetist and Consultant prior to my surgery who answered all the questions we had. I was monitored by caring staff following my surgery and I saw my Consultant the following morning who explained my surgery and what I should expect during my recovery. All levels of staff I had contact with reassured me (including the gentleman who was part of the theatre staff who came to collect me and the lady from theatres whose hand I wouldn't let go when she was returning me to the ward!) I don't have names of each staff member...all I know is everyone who contributed to my care had a massive impact on our experience! Thank you very much!

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to leave us such positive feedback about your experience of the Early Pregnancy Unit and ward B5. We understand that coming to hospital can be a very worrying experience, especially during a difficult time but being kept well informed about what is happening to you can help to take some of the stress away. We are pleased to hear you were impressed by the care you received both during and after your operation and it is so important that every member of staff had a part to play during your stay in hospital as it all adds to the overall patient experience. We wish you all the best for future recovery. We have passed your comments on to the teams involved in your surgery and aftercare.

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