"waiting is a joke"

About: Royal Preston Hospital

I was sent for an MRI scan in Chrorley, the staff there are great. I have now been waiting for just over one month for my results or even just a letter to go back and see the consultant. I have tried to call the hospital, 1st call i was told that the consultant had not opened my results. a week later i am told that he no longer has a secretary and things are taking longer and they are waiting for him to dictate a letter but refused to give me any results over the phone. As most people will be aware if you are waiting for results it can be very stressfull, and as a patient we should be kept informed,not left in the dark stressing as we wait for results.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback; I'm sorry to hear of your experience and do appreciate the distress and worry the delay has caused. Can I suggest that you contact the PALS department on 01772 522972 who will help you access your results if you have not as yet received them.

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Response from Royal Preston Hospital

Thank you for your feedback. We do appreciate the anxiety that is caused as a result of such delays; if you continue to experience difficulties in relation to this, can I ask you to please contact our PALS department on 01772 522972, who will be pleased to help.

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