"Ward Doctors"

About: Barnet Hospital

My mother is in larch ward at present Some staff are brilliant others I don't know why they are there,the night team leave a lot to be desired Although she was in cdu before that and she had to phone me on her mobile in the night at 2.30am and ask me to phone the ward desk as her buzzer wasn't working and she needed the bed pan she was calling out but was down the other end of the ward from the desk. Why do you not see a ward doctor twice you explain things hoping to get things sorted then the next day another ward doctor has different views and nothing of what you discussed the day before has been noted down. How do you get the ward staff to believe that the hospital put a kidney stent in in December they say it's not on her notes are you sure ? She should have had a follow up How do we get her to see a urologist it needs changing urgently and is probably the cause of why she is in hospital. My mother has had many stays at barnet in the last year but I can honestly say it gets worse each time

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Response from Barnet Hospital

Thank you for taking the time and trouble to write and share your concerns. I am sorry to learn about you and your mother's experience regarding the care and treatment provided whilst on Larch Ward and I offer my sincere apologies for the upset and inconvenience caused. I hope to assure you that maintaining the highest standards in providing treatment and care to our patients is of utmost importance, and I am sorry that these standards were not met on these occasions. I notice that your response is anonymous and, therefore, should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924.

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