"I literally cannot thank her enough"

Firstly there was a mix up with my address details & I received a text message to confirm my appointment luckily or I wouldn't have known about it. I rang the clinic & the nurse was extremely helpful over the telephone about my results & what needed to happen.

Upon my actual appointment, I became very upset as it was quite an invasive procedure, albeit very short. This particular nurse, who subsequently was the one I'd spoken to a week earlier on the phone, stood and held my hand the entire duration, talking to me (about random things!), and I can honestly say that she was the reason I got through it without having to reschedule for day surgery. I've never felt so cared for or understood in a hospital environment, more so than when I had my child. She deserves to be recognised, I literally cannot thank her enough.