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Could not have asked for a better service

Posted By bri1961

"Could not have asked for a better service"

About: Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

I would like to give huge thanks to everyone who looked after me at A&E, in theatre, and on Ward 2A earlier this week - with a very special mention for Jackie who was in charge of the ward on Monday and Tuesday night. Even though the ward was busy, Jackie always had a kind word for every patient, and was incredibly caring with everyone. On the day of my discharge everything was processed quickly and I was able to leave for home early in the afternoon. Could not have asked for better service.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 30/06/2014 at 09:30
Published on Care Opinion at 10:18

picture of Eunice Goodwin

Dear bril1961,

From your post I guess you have broken a bone (or two) and you may still have pain or restriction on your movements, so it is very kind of you to take the time to contact us via Patient Opinion so soon.

I am delighted you had a good experience from start to finish; ideally, it should be that way for everyone. Yes I am an optimist – my glass is always half full, except when it is full of course. No, seriously, it is only with the help of feedback that we can improve things that need improving but also, very importantly, we can pass the credit on to where it is due.

I will be very happy to make sure that those who were involved in your care are aware of your post.

Thank you again and I hope you have a full and rapid recovery.

Kind regards,

Eunice

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