"Information and explanation"

About: Huddersfield Royal Infirmary / Cardiology

(as the patient),

Appointment for and Echocardiogram at Huddersfield Royal Infirmary.

An indroduction from the sonographer and an explanation of the procedure would have been nice!

All I got was take your clothes off to the waist down and put the gown on opening at the front then lay on the bed. The member of staff then came at me with 3 stickers NOT explaining where they would go or what they were for. On placing the stickers they didnt ask for consent. I was given instructions to breath in breath out, lie on your left side. No please or thank you. At one point they started dropped the back of the bed down which startled me and then said 'just putting the bed down'

Overall I felt vulnerable, scared and uninformed as to what was going to happen. Did they just presume I knew what the procedure was? Did they take my consent non verbally as I had laid on the bed?

Nice person but needs to learn some customer care skills.

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Response from Calderdale and Huddersfield NHS Foundation Trust

We are so sorry to hear of your disappointing experience with our service and we are grateful to you for bringing this to our attention. The departmentconcerned will be able to pick up your comments but if you would like us to look into this further for you, you can contact our Patient Advice and Complaints team on 0800 013 0018 or 01484 342825, or email at patientadvice@cht.nhs.uk where our staff will be happy to take further details.