"Care and Compassion Lacking"

My mother was admitted to a very busy A&E on a Sunday night recently with a blocked catheter. Nursing staff were as attentive as they could be at a very busy time, while she was waiting to be seen by a doctor. However, where was the care and compassion when she was sent home on Monday in urine soaked clothing on the hospital transport (no-one had been informed she was coming back or a family member would have collected her, despite the fact that we were preoccupied with getting my father to St Georges for surgery at the time) ???