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emergency care

Story from nhs.uk

"emergency care"

About: Queen Alexandra Hospital

Had an chest emergency and had to attend QA Cardiology on a saturday at very short notice. The staff we're very professional and all the right things happened in the right order and at the right time :) The aftercare was first class and my wife & family were treated with respect in a very difficult situation for them. had to go back to A&E a few times and same high level of professionalism was evident there - particularly from the on duty military-trained staff. Sadly a single NHS nurse took the view that as i was not in a bed bay they managed, the nurse wouldn't really talk to us.

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 9 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 22/07/2014 at 13:11
Published on Care Opinion at 13:22

Thank you for your feedback regarding your admission. It is good to know that you had such a positive experience at the hospital though I note that you felt that a member of the nursing staff chose to ignore you. This is not what we would expect from our staff and would be happy to look into this further if you would like to contact our Patient Experience Team by e-mail on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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Response from Queen Alexandra Hospital 9 years ago
Queen Alexandra Hospital

Submitted on 18/08/2014 at 10:42
Published on nhs.uk on 20/08/2014 at 04:01

Thank you for taking the time to write in to us to share such a positive experience. It is refreshing to read such lovely comments, please be assured that we will of course, pass your comments on to the relevant staff in the Cardiology Department for their information.

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