"Metalwork removal to right knee"

About: Burnley General Hospital

I was booked into ward 15 of Burnley General Hospital on 24th June 2014 for removal of metal work to my leg. The consultant who performed the operation on the day and his team of aneasthatists, doctors , nurses and staff were fabulous, kind, caring and professional at all times. The ward was clean and well run by staff who were kind and considerate at all times,i cant thank them enough.The food was of a good standard too. All I can say is that as far as I am concerned this is a fantastic hospital that deserves a better rating than some would give it credit for. Many thanks to everyone x

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Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust

Dear Michelle Shaw

Many thanks for taking the time to tell us about your experience at ward 15 in Burnley General Hosptial, we really appreciate you doing so. I will pass on your praise and thanks to the staff and hope you're recovering well from your operation.

Also if you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a good visit for you we would really value this so that we can try to make it like this for every patient throughout our hospitals.

You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

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Response from Burnley General Hospital

Thank you for sharing your feedback with us, we will pass your comments on to the team. Which I am sure they will really appreciate.

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