"Labour experience at St Thomas hospital"

About: St Thomas' Hospital / Maternity care

(as the patient),

I was treated very well with the exception of a couple of people who I saw. When I went for my 12 week scan, I saw a sonographer - I can't remember what she said to me but I didn't like the way she was towards me or her attitude. When I went for my 20 week scan, I remembered I had a bad experience during my 12 week scan so I came prepared and took note of my sonographers name. She was so rude - because of her, I started missing all my hospital and GP appointments as I felt very uncomfortable. When I went in, she didn't even say hello or give me any eye contact - she just told me to get on the bed. She didn't let me see the scan of my baby until towards the end. When I told her I couldn't see, she just ignored me. She didn't even explain what she was doing or measuring or anything. My partner asked her if we could know the sex of the baby and she just looked at him and ignored him.

She then told me to walk around because the baby was in an awkward position. I told my partner to help me up as I was feeling faint and she started shouting at me. She said, “Can the two of you stop talking and do as I say? It’s after 4pm and I don’t know about the two of you, but I want to go home. So can you hurry up?” I was shocked and upset and sick. I wanted to walk out but my partner convinced me to stay.

Before we left, she asked us if we wanted any pictures and I said “yes please”. I don’t think she heard me say ‘please’ because she said “Yes what?!” My partner repeated what I said. I felt as though I was having to beg for a photo with the way she was talking to me.

When we were going to pay for the photo, she demanded the money form us and because my partner had gel on hid right hand, he gave her the money from his left. She gave him a dirty look and said “I don’t want the money from your left hand, I want it form your right” I thought her behaviour and attitude was very rude, unprofessional and uncalled for. A lady like that should not interact with sensitive patients like myself in that manner. If I had the time, energy and confidence then, I would have immediately made a complaint.

Also, while I was asleep, my contractions started at 4am. By 9am, they were every 5 minutes so I made my way down to the hospital. When I got there, as there were a few people in front of me, I did not get seen until 4pm. By then I was in so much pain but I tried to keep myself under control as I was previously suffering from panic attacks.

When I did see someone I was upset because she said, “There are a lot of people waiting to be seen and, no offence, you don’t look like you’re in pain so I’m going to send you home.” I was so disappointed it brought tears to my eyes and the pain felt worse. I had travelled two hours on a bus just to get sent back without even being examined. Not only that, I was on my own and I had never been to an antenatal class as the hospital did not contact me for any classes.

She was about to discharge me when a doctor came and told her to examine me before I left. I felt dizzy and started to throw up. When she examined me, a doctor came back and told me that I was a few centimetres dilated and I would not be going home.

After that, the treatment I got was fantastic. I fell asleep and was comfortable.

In the evening I was transferred to a night nurse. Although she was quite nice to me, she was very rough and heavy handed – I felt more pain every time she touched me than I did when I felt a contraction. When I told my partner, he said that he could see that.

I also did not like the way she was getting angry and frustrated with me during the delivery. I did not know what I was doing and she kept telling me to do what I practised in the antenatal classes. I told her many times that I have never been to an antenatal class and I could she that she was getting annoyed.

In the end, when she gave me the baby, I saw he had a big dent in his head. My partner told me the midwife did not wait for me to push the baby out (she dragged him out) and that the dent was from her finger print. That also showed me that she was heavy handed and I wasn’t just imagining things.

After that, the care and treatment I got was so amazing I don’t think it could have got any better. I would also like to mention the care I received from the trainee midwife, as this was so fantastic.

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