About: Medway Maritime Hospital

After going up to a&e at 5 am on a Monday morning as I could no longer bare the pain I was in and this was the only time I had transport available to me, i was very surprised that, as there was only 3 other people in the waiting room, that it took over an hour just to been seen by triage. Whilst waiting we noticed that either the NHS can't afford uniforms for the cleaners and give them nurses outfits instead or the actual nurses were cleaning - in uniform! Perhaps this was where the triage nurse was? When I finally saw the nurse, she said only I could come into the room as it was quite small, leaving my mother outside. Yet every other patient that went in had somebody with them. She was rude, and when pushing on a painful area, complained that I moved and could I keep still? Actually, I couldn't as it is a reflex. You would expect a nurse to know this. I was sent to xray, rang the bell as it asks you to if no one else was there as was left waiting again. When I finally got called to get my results I was met by a lovely nurse. Sadly, as she was too busy chatting to my mother about her job, she didn't actually bother to tell me what might be wrong. She decided to go and look at my xray but she couldn't see "anything obvious". Unfortunately the radiographer would only be checking xrays twice a day and I would have to wait for a proper answer. At home. With no way of getting back if I was called back. Supposing I was called back, was I supposed to get an ambulance to come and get me, thus potential putting someone else at risk? This situation is absurd. When I am told I need an xray, I expect to have it seen by someone who actually has been trained and isn't guessing. The nurse then walked off and sat down at the desk and started chatting away to another nurse. Was I supposed to leave? My mother and I looked at each other for sometime before deciding that was obviously me done with. When I walked past the desk I tried to get the nurses attention, partially to say goodbye and partially to make sure leaving was the right thing to do. Sadly, she was too busy chatting away. Why is this being allowed to happen? I understand it is a free service and we are lucky but to what end? To not get the proper care and attention you need in the first place? Ridiculous.

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Response from Medway Maritime Hospital

Thank you for your comments and I am sorry to hear about your experience. We are continually trying to improve our service to patients and quality of our emergency assessments. I also take your point on board in relation to uniforms and will look into that matter. If you would like to discuss your concerns directly with me then please contact me, John Fletcher, Senior Matron for the Emergency Department on 01634 830000 x3847.

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