"making an appointment "
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ Royal Devon & Exeter Hospital (Wonford) Royal Devon & Exeter Hospital (Wonford) Exeter EX2 5DW http://www.rdehospital.nhs.uk/
Posted by Public servant (as ),
I was sent a Devon Access & Referral Team letter with a unique booking reference number
Firstly I anticipated making an appointment with my local hospital through the referral system
I followed the letter and waited 48 hours as instructed on the phone for the hospital to ring me and received no call
I rang the referral team again and was told this hospital Exeter RD &E had changed their system and not notified the DART team so there was no way they could make an appointment for me.
They gave me a telephone number to ring.
I eventually spoke to a member of staff who told me to ring another number, the member of staff would be available in 5 minutes until 5. 00pm.
I have rung 5 times each time waiting for nearly 10 minutes at no time has the phone been answered even though I was assured someone would be there to make an appointment before 5, . 00pm
I re rang the original number to be told that everyone had gone home and to phone again tomorrow any time between 8. 00am and 5. 00pm.
I am very disappointed in the service I have received today. I have spent the best part of the day trying to make a simple appointment via a system which is meant to provide a slick outstanding service to the patient.