"Getting Better"

I first came into contact with UHNS about 5 years about 5 years ago when I was shocked at the considerable delays experienced in arranged appointments and at the autocracy demonstrated towards the patients who were threatened on every wall concerning verbal abuse (no definition given). As a cancer patient I have had numerous outpatient appointments over the last 5 years and I have seen a dramatic improvement in both efficiency and attitude toward patients which I hope will continue.