"No communications about appointment times"

About: Worcestershire Royal Hospital / Ear, Nose and Throat

(as the patient),

In June, I attended Worcester royal hospital e n t for a 3pm appointment and

I arrived there at 2-40 pm. I left the clinic at 3-45 pm without seeing the

consultant. my complaint is that I was left sat there waiting.

at no time did I receive an apology nor an explanation for the delay, I consider it as

gross discourtesy, and ignorance.

proper hospitals communicate with patients regarding delays, I fail to see why

Worcester royal are unable to respond.

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Responses

Response from Worcestershire Royal Hospital

Thank you for your comments, which we received this week via the Patient Opinion website. Please accept our apologies for the extended delay in this acknowledgement; we are most concerned to hear about the problems with your appointment; if this issue is still unresolved, please contact our Patient Services Department at PatientServices.Dept@Worcsacute.nhs.uk

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