"Gallbladder removal"

About: Queen Alexandra Hospital

I cannot praise my experience enough. From my referral to the consultant to the completion of the operation, the journey has been smooth, well informed and trouble free My operation was completed today within 2 months of my meeting with the doctor, that's speedy in my book! I was well looked after this morning when I arrived. She was very calm and caring, and really put me at ease, thank you. The anaethatists explained the process clearly and showed a great sense of humour, which took my mind off the procedure completely. Beth was great at explaining the operation in enough detail for me to understand, and understand she was assisting with the op. The doctor was reassuring and also was willing to share a joke.. After a short wait, I was taken through to theatre by a member of staff. She did a grand job at keeping me calm, thank you. After that I don't remember a great deal until coming round in recovery Several nurses looked after me here, all great fun, and must give a big shout out for the personwho produced the best tea a toast known to man. Recovery was quick and made to feel comfortable. More tea and sandwiches were gratefully received. The doctor paid me a visit and explained the details of what he had done, the state of the gall bladder and that he had found and repaired a hernia that I hadn't realised was there. Buy one, get one free. His colleagues were all very complimentary about his skills and told me they rate him as one of the best, if not the best in the Trust. I am pleased to have been your patient today All in all, the Day Surgery Team are credit to the Trust. I do not concur, and cannot speak highly enough about the care I have received today. Thank you so much. Please share this with the team

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Responses

Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Dear Mr Yule

I am pleased to hear about your very positive experience at the hospital. We will share your comments with the team who will be delighted to hear that their efforts to look after you are appreciated. I hope that you are continuing to do well in your recovery.

Should you ever wish to share your comments with us direct, good or bad, then please contact our Patient Experience Team by e-mail on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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Response from Queen Alexandra Hospital

Please accept our apologies for the delay in responding to your comments. We are delighted that your time within the General Surgery Department was such a positive one. Please be assured that we will of course, pass your kind comments on to the relevant staff for their information.

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