"Unable to do the basics"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted by Chris
My remarks refers to the telephone system which is dreadful, having dialled in and then dialled the ext. 8948 I have waited a total of 144 minutes waiting and listening to the system "You are through to Brook ward it is very busy at the moment you are currently No1 in the queue" I am trying to speak to a patient who is visually impaired (blind) who has just had a hip replacement operation. Trying to get hold of him and have a conversation I was put through twice via the operator and the person that answered on the ward told me that the telephone where they are was not working properly and I would most likely be cut off, I was, twice, after saying hello Ron how are you. Is this the only telephone where they are, cannot this be sorted out this is Ron's only way to communicate with the world outside East Surrey. If not for Ron then for the next patient. Yours extremely unhappy and very frustrated. Chris