About: St Thomas' Hospital (London) St Thomas' Hospital (London) London SE1 7EH
Posted by David
Went in to the urgent care centre and after a wait to even get booked in, was told there was a 3 hour wait to be seen. I explained I had a meeting to attend, so it was suggested that they hold on to my files and I come back in 3 hours and jump the queue. I returned 2.5 hours later and was told to sit and someone would be with me. Almost an hour later I asked the situation and they said I'd been discharged, they didn't know I was sat there waiting and would have to book in again. After waiting to book back in for almost 30 minutes I chose to leave, untreated. And due to my schedule, I now have to remain untreated for at least 2 more days. Poor waiting times, poor service, poor communication both internally and with patients. So no, I wouldn't recommend them.