"A&E experience - not good"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
8 days after knee surgery at the Freeman hospital I was told to go to RVI A&E with suspected blood clot. Student nurse failed to get blood from my arm so I was sent back to waiting room. After 2 hours saw Doctor who took blood sample but said I had to wait for results (these would have been there if student had got the blood earlier). Further 2 hour wait and test still not back. After 5 and a half hours in wheelchair and in pain I told Doctor I was going home and he said someone would ring if test result positive. At no point in my stay in the waiting area was I offered assistance, a drink or pain medication. The waiting room is awful with no privacy. I had my husband with me so could get water and he could ask for information. I feel so sorry for anyone who goes to A&E on their own. On a positive note the Doctor was extremely knowledgeable and very helpful. If this is one of the best A&E depts what are the worst like?