"Patient for 4 days"

About: East Surrey Hospital

I went in for a simple, day case op. I ended up having a bad reaction and staying in for scans, tests, specialists etc. Staff acted quickly and calmly, always offering reassurance and a friendly smile. I found that even when staff were stretched to their limits they would try their utmost to meet my needs as quickly as they possibly could. Unlike some, I am fully aware that a hospital visit isn't a hotel stay; that there are indeed hundreds of other patients staying under one roof, most of whom need far more attention than I did. There were times I had to wait a little for pain relief or a meal or assistance, times I was woken up by another patient. But I never felt alone. When I was ill, when I was scared, when I didn't know what was happening to me - they were there. With a smile, a hand, a reassuring comment, a gentle touch. The cleaners, volunteers, housekeepers, Doctor's, Nursing Assistant's & Nurses. Thank you to all those who cared for me so so well at East Surrey.

Story from NHS Choices

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Stayed,

Many thanks for posting such a nice set of comments about your recent stay at East Surrey Hospital. It is particularly nice to read that you felt so well looked after by such a wide team of colleagues - all of whom contribute toward providing excellent patient care.

Best wishes


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Response from East Surrey Hospital

Thank you for taking your time to comment about your experience of East Surrey Hospital. I am sorry to hear that you had a bad reaction but am pleased the read that our staff cared for you and offered reassurance. I hope you are continuing to recover well. Kind Regards, Bethan Borrett Digital Communications Manager

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