"why is this happening,"

About: Darent Valley Hospital

why is there no rules in the A & E,last week l was called up by the consultant not because i wanted to there, unlucky on one night it was football on the tv England playing that was so loud and to add to the misery people were eating smelly kebabs its madness these people are obviously not that unwell so why are they not sent on there way at the triage stage or at least told to keep the noise down and there used to be a notices on the hospital wall do not eat until you have seen the doctor ,with a banging head ache it was a very long 4 hours and also as the consultant calls me up they did i have to wait so long to be seen,on the phone they said i needed treatment to lower my potassium and the second night was the same i will never again believe that high potassium is dangers, the doctor's and nurses are run off there feet i do fell that the triage nurse should have more responsibility that would help doctors ect ,they should be saying to a lot of people go home and see your GP this is not a job of the A&E staff, please can you be fairer to the doctors and nurses and the patient,

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Response from Darent Valley Hospital

Thank you for leaving feedback, we are sorry that your visit to the Emergency Department (ED) was so unpleasant. As a result of your comments we have added information to our new patient advice leaflet about eating and drinking. As you have pointed out there are often people attending the emergency department with issues that could be dealt with by their own GP or other services. We encourage people to seek alternative help, which maybe more appropriate for their condition, however it is the choice of the individual as to whether they wish to wait for an ED doctor. We hope that you have now received the treatment you require and once again thank you for taking the time to leave your comment.

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