"cleaning ???"

About: Castle Hill Hospital

To-day I dropped my partner off at the day surgical unit while waiting on of the hygienists ?? ( in my day they were called domestics) turned up to hygiene the area she went into the three toilets starting with the disabled on and emptied the bins that held the used paper towels and put them in a larger bag then reused the original bag's and put them back in the bin's, then she rinsed a pink jay cloth and went into the loo's and wiped the loo , sink, outside of the bin, and the top of the door frame, she used the same cloth on all 3 loo's ??!!!! Then went on to wipe the sink and paper towel dispenser, how can this be hyginic no wonder there are bugs spreading around the hospitals if this is common practice surly the n,h,s, can afford bin liners and surly to use the same cloth on the loo and then wipe a sink and bin is wrong would you do it at home I don't think many would so why in a hospital and not just clean (and I use the word clean loosely) one but three loos is beyond me both me and my partner have both worked in the n,h,s, in the past and are not impressed sort it out please thank you

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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