"Unhappy with Matron in Coronary care unit."

About: Kettering General Hospital

I was rushed into hospital on 15th June 2014 with chest pains and taken into Coronary Care unit. I had surgery the next day and had 2 stents fitted. I was sent home on the 17th June 2014. I found the Matron very sarcastic. I said to her I was very cold and she brought me a blanket, wrapped it around me and said there you are special now. I asked her if I could make an urgent phone call to one of my children and she just pulled a face and walked away. She caused me a lot of stress which I could have done without. I was in enough pain as it was. I understand the Staff are busy but there was no need for sarcasm. Apart from her the rest of the staff were great. I never spoke to the Matron again and hope I never meet her again.

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Responses

Response from Kettering General Hospital

I am very sorry to hear of your concerns. I would welcome the opportunity to discuss your concerns with you. Please could you contact me via the Trust switchboard on 01536 492000 asking for the Lead Nurse for Acute Care. Alternatively, please contact our Patient Advice & Liaison Service (PALS) on 01536 493306 who can pass your contact details to me.

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