"Leaving family in the shadow when seeking..."

My brother was taken to the hospital I contacted the hospital to find out what ward he was taken to. The staff took my details and said they will call me back with useful information. However I waited and waited for hours until I called back three times with the same response. Eventually a lady called and said it'd late now call this ward number in the morning. I was very frustrated and disappointed for the lack of competence and respecting family members rights. My brother was very unwell and not surprised why he didn't call but the hospitals attitude is unbearable, especially when it's concerning a person's well - being.

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Responses

Response from Goodmayes Hospital

I am sorry for the time taken to respond to your review, it has only recently come to our attention that you have not received a response.

If you would like to discuss this issue further please contact Gordon Muvuti, Interim Integrated Care Director of Mental Health Inpatients.

Thank you for taking the time to provide feedback regarding one of our services, it is only through feedback such as yours that we can continue to improve the services that we provide. Kind regards

Theresa Garagorri, Risk Facilitator Quality & Patient Safety Team NELFT

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